Returns, Replacements & Refunds 

Our products are curated gift sets, and each one is inspected before it is packed to make sure it arrives in excellent condition.

Returns

If you would like to return your order, the complete gift set must be returned, including every item and the original packaging. Partial returns are not accepted, except in the case of a damaged or defective item as described below.

Returns must be requested within 14 days of delivery by emailing info@thinkingpresents.com with your order number. We will confirm your request and provide the return address.

Returned sets must be:
Unused and unworn
In their original packaging
Complete, with all items included in the set

Customers are responsible for return shipping costs. Original shipping fees are non refundable.

Damaged or Defective Items

If an item arrives damaged or defective, contact us within 14 days of delivery at info@thinkingpresents.com and include:
Your order number
A photo of the damaged item

For damaged or defective items, you do not need to return the entire set. We will send a replacement for the affected piece whenever one is available. If a replacement is not available, we will offer you a partial refund for that item, a store credit, or a return of the full set for a refund, whichever you prefer.

Refunds

Once we receive and inspect your return, we will email you to confirm it was approved. Approved refunds are issued to your original payment method within 5 to 7 business days. Depending on your bank or card issuer, it may take a few additional days for the funds to appear in your account.

If a return arrives used, worn, incomplete, or without its original packaging, we will contact you before issuing any refund.

Items That Cannot Be Returned

For hygiene reasons, earrings and other pierced jewelry cannot be returned or exchanged once they have been worn or removed from their original packaging.

A gift set that includes earrings can still be returned, as long as the earrings are unworn and remain in their original packaging.

This does not apply to damaged or defective items, which are always covered.

Holiday Returns

Orders placed between November 1 and December 24 may be returned through January 15 of the following year, so gifts received later in the season still have a fair return window. All other return conditions apply.

A Note From Us

Thinking Presents LLC is a small business, and every order is prepared by hand with care. We appreciate your understanding that we cannot accept returns on items showing signs of wear, use, or damage after delivery.

If anything about your order is not right, email us at info@thinkingpresents.com. We would much rather hear from you and fix it.